13L Game - Privacy Policy

Information we collect

Information you provide directly

When you register an account, make a purchase, or contact our support team on 13lgameofficial.net, we may collect your name, email address, billing address, and payment details. Transactions on the 13L Game platform, as described on this site, are processed via UPI-based methods such as PhonePe, GPay, and BHIM. We do not collect, process, or store payment card data, and no card payment functionality is available through this site.

Information collected automatically

When you access our platform, we automatically receive certain technical data, including your IP address, browser type and version, operating system, device identifiers, referring URLs, pages visited, session duration, and in-game activity logs. This data is collected through cookies, log files, and similar tracking technologies.

Information from third parties

Registration on the 13L Game platform, as documented on this site, is conducted via Indian mobile number and OTP verification. This site does not offer or support sign-in via third-party social accounts such as Google or Facebook, and we do not receive or process profile information from such services.

Cookies and similar technologies

We use essential cookies to operate the platform, analytics cookies to understand usage patterns, and preference cookies to remember your settings. You may manage or withdraw consent for non-essential cookies at any time through your browser settings or our cookie preference centre. Disabling essential cookies may impair platform functionality.

How we use your information

Providing and improving our services

We use the information we collect to create and manage your account, process transactions, deliver in-game content, and provide customer support. We also analyse aggregated usage data to diagnose technical issues, optimise platform performance, and develop new features.

Communications

We may send you transactional emails (such as receipts, password resets, and security alerts) which are necessary to operate your account. With your separate consent, we may also send promotional communications about 13L Game offers, updates, and events. You may opt out of marketing emails at any time by clicking the unsubscribe link included in each message.

Legal bases for processing (applicable to users in India and other jurisdictions)

We process your personal data on the following legal bases: (a) Contract: to perform our agreement with you when you use our services; (b) Legitimate interests: to prevent fraud, ensure platform security, and improve our products, where such interests are not overridden by your rights; (c) Consent: for marketing communications and non-essential cookies; and (d) Legal obligation: to comply with applicable laws and respond to lawful requests from public authorities.

Sharing of information

We do not sell your personal data. We may share your information with trusted third-party service providers (such as hosting providers, payment processors, and analytics vendors) who process data solely on our behalf under strict data-processing agreements. We may also disclose information when required by law, court order, or to protect the rights and safety of 13L Game and its users.

Data retention

We retain your personal data for as long as your account remains active or as necessary to fulfil the purposes described in this policy. When data is no longer required, we delete or anonymise it in accordance with our internal retention schedules and applicable legal requirements.

Your rights

Rights available to you

Subject to applicable law, you have the following rights regarding your personal data:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may ask us to correct inaccurate or incomplete data.
• Deletion: You may request that we delete your personal data, subject to any legal obligations requiring us to retain it.
• Restriction: You may ask us to restrict processing of your data in certain circumstances.
• Portability: Where technically feasible, you may request your data in a structured, commonly used, machine-readable format.
• Objection: You may object to processing based on legitimate interests or for direct marketing purposes at any time.
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

How to exercise your rights

To submit a request, please contact us using the details in the section below. We will respond within 30 days of receipt. We may need to verify your identity before processing your request. If you believe your rights have not been adequately addressed, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

Children's privacy

This site covers real-money gaming content and is intended solely for adults aged 18 and over, consistent with the minimum participation age enforced on this platform and stated in our Terms of Service, Disclaimer, and Responsible Gaming pages. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected such data, please contact us immediately and we will take prompt steps to delete it.